Hi,
wanted to start online IT support business where users (small companies and individuals) having challenges can raise support ticket and be sorted.
Customers will be sending the request to the platform where the admin/myself will reallocate the ticket to an IT profesional.
I intend to recruit/partner with vetted IT profesional freelancers who will be assigned the tickets.
It profesional will be paid per ticket solved and will have to register with me first and be aproved.
Users will pay upfront per ticket raised with ability to request refunds if ticket is rejected or we are unable to resolve the query. alternatively users can select monthly prescripton plan with limited number of tickets request.

Customers with prescription plan can also choose the IT profesional to resolve their query.

USERS TO USE MOBILE APP

for now just send your defaulty DEMO version including the DEMO android app.