We are looking for a company that develops a 100% Cloud application like this https://www.sysaid.com not so robust and more focused on analytics and security issues, but that should include, inventory of HW and SW, Chat between User and the console, remote desktop connection and ticket creation, must be developed with four types of user profile, 1- We 2-Wholesalers 3-Resellers 4-Final Client and each one must be able to administer to those who are below their level, you must create light agents and must be compatible with Windows initially but in other future versions with MAC, LINUX, ANDROID, IOS, the price must include support during the first year, it is important to take into account the security of the application, we need an approximate cost and the time it takes to develop